How to Prevent Fraud
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| DO keep your anti-virus software up-to-date |
DON’T give your card or pin to another person to use, this can result in fraud claims being declined |
| DO keep your operating system up-to-date |
DON’T disclose codes from your Card Reader OR the full five digits of your Personal Access Code (PAC) to anyone. |
| DO keep your browser up-to-date |
DON’T open e-mail attachments from people you don’t know. |
| DO install a personal firewall on your computer |
DON’T open e-mail attachments from people you know unless you know what’s in the attachment |
| DO make sure that, if you’re sending sensitive personal information, your connection is secure. A closed padlock icon appears on the status bar and the URL will start with https:// rather than http:// |
DON’T share your passwords with anyone |
| DO make sure the security settings on your Web browser are at an adequate standard |
DON’T click on links sent in a text message. |
| DO use secure passwords to protect access to your system. Passwords should be changed regularly |
DON’T click on a link or open an attachment to log in to Online or Mobile Banking, as these can lead to fraudulent sites. |
| DO frequently make and check back-up copies of your data and store them in a safe place. |
DON’T use a computer that you do not trust to log in to your Online Banking. |
